Return Policy

 

Hey there!

Looks like you’ve found your way to our Return & Replacement page. We’re thrilled to have you here, although we wish it were under different circumstances. We understand that even the most carefully crafted electronic products can occasionally encounter a hiccup or two. But no worries, because, at NG, we’re all about finding solutions and ensuring you have a smooth and enjoyable experience.

We like to keep things light-hearted, so here are some guidelines to keep in mind:

1. Return Timeframe: Make sure to submit your request within 7 days from the delivery date.

2. Replacement Timeframe: You’ll be thrilled to hear that we offer a whopping 1-year replacement warranty. That’s right, an entire year of peace of mind! Just let us know within that timeframe, and we’ll handle the rest

3. Reason for Return/Replacement: While we appreciate a good story, physical damage is like an uninvited guest. Unfortunately, it’s not covered in our policies. Let’s keep things intact, shall we?

4. Original Packaging: We’re all about that originality! Please return or replace the product in its original packaging, along with any accessories and documentation. Let’s keep it classy!

5. Process:

1. Once we receive your return request, we will initiate the pickup from our side. Expect the package to be collected within 72-96 hours.

2. It typically takes 7-10 working days for the package to reach our warehouse. Upon receiving it, we will conduct a quality check, which may take around 3 working days.

After the quality check:

For refunds: The full amount will be credited to your account within 7 working days.
For replacements: The replacement product will be dispatched within 3-4 working days.

Important Notes:

  • It is advisable to shoot an unboxing video along with clear images of the label and invoice to ensure credibility and a smoother resolution process.
  • If you have received a wrong or damaged product, we highly recommend to share an unboxing video to help us investigate and resolve the issue quickly.


Please include the following details:
1. Order ID
2. Unboxing video
3. Images clearly showing the label and invoice

With these steps clarified, we are here to assist you every step of the way!

To register a return request or file a complaint:

  • For direct purchases from our website, Click Here

Note: Invoice will be compulsory for returns or replacements