I’ve been using the NG EarSafe Pro Mini Open Ear Bone Conduction Headphones, and overall my experience has been positive.
The design, comfort, and sound quality are excellent. I especially appreciate the open-ear design because I have hearing imbalance due to Bell’s palsy. It took me years to recover, and these headphones have genuinely helped me by allowing me to hear comfortably while staying aware of my surroundings. For that, I’m very thankful.
However, I faced one recurring issue. Although the product is advertised as IPX6 sweat and dustproof, after a small water splash the microphone stopped working. I submitted a warranty claim, and I was impressed with the support—the replacement process was smooth, and I received the replacement within 7 days.
Unfortunately, after using the replacement unit, the same issue occurred again after another minor water splash, and the microphone stopped working once more. Since the warranty had already been used, I ended up replacing the internal microphone myself.
My only suggestion to the manufacturer is to use a better-quality or better-sealed microphone, as this seems to be the weak point of an otherwise excellent product.
Pros:
* Comfortable open-ear design
* Excellent sound quality
* Lightweight and comfortable for long use
* Great customer support and fast warranty service
Cons:
* Microphone appears to be vulnerable to minor water exposure despite the IPX6 rating
Overall, I really like these headphones and continue to use them because they suit my hearing condition very well. With a more durable microphone, this would easily be a 5-star product.
Thank you to the NG team for the excellent support and for creating a product that has genuinely helped me