Question 1

If these are open ears, will people around me be able to hear the music I am listening to on my pair of NG EarSafe?

Accepted Answer

No, since the speaker sits near your ear, only you can hear the music you are listening to. These open ear Bluetooth headphones are designed for personal listening. However, in quiet environments and at volumes above 80%, there is a chance someone sitting close to you might hear slightly.

Question 2

Can I use them while working out? Are they waterproof?

Accepted Answer

No, these open ear headphones are IPx4-rated water and sweat resistant, making them perfect for workouts. Whether you're using them outdoors or at the gym, their water-resistant design ensures durability.

Question 3

What is the Bluetooth connection range for smooth working?

Accepted Answer

The Bluetooth 5.0 chipset in these open ear wireless headphones provides a latency-free connection for up to 10 meters, ensuring smooth performance for streaming or calls.

Question 4

How can I claim my warranty in case of any issues?

Accepted Answer

You are eligible to claim a warranty within 1 year of purchase for your open ear earbuds. You can mail us at support@ngearsafe.com or fill up a form at Claim Warranty. Warranty covers defects related to your bone conduction or air conduction headphones.

Question 5

In how many days will my NG EarSafe Headphones be delivered?

Accepted Answer

You can expect delivery of your open ear Bluetooth headphones within 4–5 business days once shipped. We dispatch the product a day after receiving your order.

Question 6

Can we connect this to a laptop?

Accepted Answer

Yes, these open earphones are compatible with phones, tablets, and laptops that have Bluetooth connectivity. You can also pair them with other devices like open back headphones for seamless integration.

Question 7

What are the colour options?

Accepted Answer

Currently, these open ear Headphones are available in black, red, and green. Choose the one that complements your style!

Question 8

Which cable to be used for charging?

Accepted Answer

A Micro USB cable is used for charging, which comes in the box along with the headphones. This feature is consistent across most open ear wireless headphones and ensures reliable performance.

Question 9

Are there any offers available?

Accepted Answer

Yes, enjoy ₹200 instant discount on payment with any Credit/Debit cards or UPI for these open ear headphones with mic and water-resistant features.

Question 10

Is there any return policy?

Accepted Answer

Yes, we offer an easy 7-day easy return policy for your open ear Bluetooth headphones (physical and water damage not covered). This includes all bone conduction and air conduction models.

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